Refund & cancellation policy
How to cancel a paid plan, what happens to access, and how refunds for paid placements work.
Prices this policy covers
Business Record Plus: $9 a month at the Founding rate (first 5,000 businesses, kept while the subscription stays active), otherwise $29 a month.
Pro Business: $79 a month for one location.
Enterprise: priced per location each month ($24 per location, $19 per location from the 11th; Pro add-on $50 per location).
Franchise brand fee: $99 a month, alongside one business plan.
Cash Featured placement: $20 for 7 days.
Paid plans are offered only to U.S. businesses for now. Business Records outside the U.S. are free.
Cancel any time
Paid plans renew automatically each month on your billing date until you cancel.
Prices may change with at least 30 days' notice by email before your next renewal; you can cancel before it takes effect.
Plans are month to month with no setup fees or long contracts. You can cancel from Plan & billing in your dashboard, which opens the secure billing portal.
When you cancel, your plan stays active until the end of the period you already paid for, then it does not renew. Your Business Record stays — it is yours whether or not you pay.
Subscription refunds
Because you keep access until the end of the paid period, we do not normally refund part of a month. If you were charged in error, charged twice, or could not use what you paid for, ask us and we will review it.
Cash Featured placements
Every Featured placement is reviewed before it runs. If a staff member declines it, a different, independent staff member then issues the refund, so no single person both decides and refunds, and a buyer can never approve their own refund.
How to ask for a refund
To request a refund or report a billing problem, email hello@thelocalcore.com with your business name and the date of the charge. Refunds go back to the original payment method through our payment processor.
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